Striving for Change

Last week I had the opportunity to do an Ignite presentation that the Phase 2 launch of MEIC where I was talking about Operator Developer Networks.  To most, a talk about developer networks is a pretty dry subject but my goal was to illustrate that there is opportunity to effect a positive change within the Canadian operator community.

I work for Rogers in a strategy role where I have an opportunity to be a change agent and I feel pretty fortunate to be in such a role.

The gist of the presentation was that we as operators must do more to help developers be successful.

  • We must enable access to network capabilities through easy to use abstraction layers.
  • We must stop treating developers like second class citizens and relegating them to the cesspool.
  • We must provide developers with a mechanism that enables easy access to these enablers and not place undue burden on them if they want to explore.
  • We must provide information that helps them understand the services that are available and examples of how to use them.
  • We must provide tools to developers that help them become successful in business and show them ways to create and grow a business.
  • We must provide ways that allow a developer to become a partner in business and empower them to explore new ways of generating income for their business.
  • Operators must work together to enable intercarrier functionality that will help drive uptake of new services and create new opportunities.

The crux of all this is that Operators need to change.  They have traditionally been seen as stodgy, outdated and disconnected from the very subscribers they serve.  Believe me when I say that there is far more concern for the happiness of the consumer than operators get credit for.  Operators don’t make it any easier with the customer ‘experiences’ that are often had during calls to client care but that does not mean they are not trying.  There’s still room for improvement for sure.

Over the past few weeks I have had the opportunity to speak with some developers about the changes that I’m discussing here and the response has been consistent. “Really??!” “You guys??!” “I never thought I’d see that”  Basically developers have been shocked to hear that we are working to effect this change.

I have included the presentation below.

Please let me know your thoughts in Comments.

Chris

Voice?

Over the past number of years in wireless there has been a steady decline in Voice ARPU in relation to overall revenue.  This has many wireless operators in North America concerned.  There are many pundits who have various points of view on the subject and I will leave it up to them to sound off and claim superiority.

Today while watching ‘teh twitter’ Jevon was asking about 3G Data only devices. There were the replies and comments for devices such as Nokia 800/810, Peek Mail, Sony Mylo and a few others but none of them seemed to cover the whole need of what consumers are using or want in a mobile communications device.  Doesn’t anybody talk anymore?

I’m not too sure about the defined need for a dedicated data only device outside of a vertical market application such as something used by UPS or Purolator for mobile package tracking.  Certainly for the comsumer market there is a defined and proven need for a communications device that includes voice service.

As we move further away from the analogue age and further into the digital abyss, operators need to understand that voice services of yesterday are not the voice services of tomorrow.  VOIP anyone?

Perhaps it’s just us getting older and not having a need to actually ‘speak’ to anyone.  I know for sure that the 18-28 demographic has no issue with actually speaking to someone and do so whenever they have the opportunity.

Now if you’ll excuse me I should call home.