http://notthedroids.wordpress.com/2009/02/03/from-the-inside-out/ Look out for Diversionary Tactics Tue, 09 Jun 2009 16:03:13 +0000 http://wordpress.com/ hourly 1 http://notthedroids.wordpress.com/2009/02/03/from-the-inside-out/#comment-13 David Suydam Mon, 09 Feb 2009 04:17:22 +0000 http://notthedroids.wordpress.com/?p=103#comment-13 Hey Chris, thought you might be interested in this, <a href="http://www.ccpact.com/" rel="nofollow">the Company - Customer Pact</a>. I'm planning on signing Architech Solutions up. I first found this on <a href="http://getsatisfaction.com/" rel="nofollow">GetSatisfaction.com</a>, my favorite SaaS-based customer service tool. You're right in your article, it is much simpler for smaller companies to embrace excellent customer service, and everything that goes with it such as transparency and honesty. There are some big names in this list though like Google, Rackspace and Forester, and some of my favorites like Freshbooks, Joost and Joyent. Hey, Microsoft's even on this list ... not sure why! Hey Chris, thought you might be interested in this, the Company – Customer Pact. I’m planning on signing Architech Solutions up. I first found this on GetSatisfaction.com, my favorite SaaS-based customer service tool.
You’re right in your article, it is much simpler for smaller companies to embrace excellent customer service, and everything that goes with it such as transparency and honesty. There are some big names in this list though like Google, Rackspace and Forester, and some of my favorites like Freshbooks, Joost and Joyent. Hey, Microsoft’s even on this list … not sure why!

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